Standard conditions of sale for consumer purchases of goods and services over the Internet
Introduction
This purchase is governed by the following standard terms of sale for consumer purchases of goods and services over the Internet. Consumer purchases over the internet are mainly regulated by the Contract Act, the consumer purchases Act, the Marketing Act, the cancellation Act and the e-commerce Act, and these laws give the consumer mandatory rights. The laws are available at www.lovdata.no. the terms of this agreement should not be understood as any limitation on the statutory rights, but state the main rights and obligations of the parties for the trade.
The terms of sale have been prepared and recommended by the Consumer Authority. For a better understanding of these terms of sale, see the Consumer Authority's guide here.
1. This contract
The agreement consists of these terms of sale, information provided in the ordering solution, and any separately agreed terms. In the event of a conflict between the information, what has been specifically agreed between the parties shall prevail, provided that it does not conflict with mandatory legislation.
The agreement will also be supplemented by relevant legal provisions governing the purchase of goods and services between businesses and consumers.
2. Parties
The seller is Norwegian Design, Lien 8C, 5057 Bergen, Norway, e-mail: [dinemail@norwegiandesign.no], telephone number: [your telephone number], Company Registration Number: [Your Company Registration number], and hereinafter referred to as the seller/seller.
The buyer is the consumer who makes the order and is hereinafter referred to as the buyer/purchaser.
3. Price
The quoted price for goods and services is the total price the buyer should pay. This price includes all taxes and additional costs. Additional costs that the seller has not informed before the purchase, the buyer shall not bear.
4. Agreement
The contract is binding on both parties when the buyer has sent his order to the seller.
However, the agreement is not binding if there have been typing or typing errors in the offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that there was such an error.
5. Payment
The seller may require payment for goods and services from the time they are sent from the seller to the buyer.
If the buyer uses a credit or debit card for payment, the seller may reserve the purchase price on the card when ordering. The card will be charged the same day as the item or service is shipped or delivered.
In the case of payment by invoice, the invoice to the buyer is issued upon shipment of the good or service. The payment deadline is stated on the invoice and is a minimum of 14 days from receipt.
Buyers under the age of 18 cannot pay by subsequent invoice.
6. Delivery
Delivery is made when the buyer, or his representative, has taken over the goods or service.
If the delivery time is not stated in the ordering solution, the seller shall deliver the goods or perform the service to the buyer without undue delay and no later than 30 days after the order from the customer. The goods or service shall be delivered to the buyer unless otherwise specifically agreed between the parties.
7. The risk of the goods
The risk of the goods passes to the buyer when he, or the buyer's representative, has received the goods delivered in accordance with Section 6.
8. Delivery
Unless the agreement is exempt from the right of withdrawal, the buyer may cancel the purchase of the goods or service in accordance with the right of Withdrawal Act.
The buyer must notify the seller of the use of the right of withdrawal within 14 days from the deadline begins to run. The deadline includes all calendar days. If the deadline ends on a Saturday, public holiday or public holiday, the deadline is extended to the nearest business day.
The withdrawal period shall be deemed to have been complied with if notification has been sent before the expiry of the deadline. The buyer has the burden of proving that the right of withdrawal has been exercised, and the notification should therefore be made in writing (withdrawal form, e-mail or letter).
The withdrawal period begins to run:
When purchasing individual items, the cancellation period will run from the day after the item(s) have been received.
When purchasing services, the cancellation period will run from the day after the agreement was entered into.
If a subscription is sold, or the agreement involves regular delivery of identical goods or services, the deadline runs from the day after the first shipment is received.
The withdrawal period is extended to 12 months after the expiry of the original deadline if the seller does not inform before the conclusion of the agreement that there is a right of withdrawal and a standardized withdrawal form. The same applies in the event of failure to provide information on terms, deadlines and procedure for exercising the right of withdrawal.
When using the right of withdrawal, the goods or service must be returned to the seller without undue delay and no later than 14 days from the notification of the use of the right of withdrawal. The buyer covers the direct costs of returning the item, unless otherwise agreed or the seller has failed to state that the buyer will cover the return costs. The seller may not set a fee for the buyer's use of the right of withdrawal.
The buyer can try or test the goods in a proper manner to determine the nature, properties and function of the goods, without the right of withdrawal lapses. If testing or testing of the goods goes beyond what is justifiable and necessary, the buyer may be liable for any reduced value of the goods.
The seller is obliged to refund the purchase price to the buyer without undue delay, and no later than 14 days from the seller received notice of the buyer's decision to exercise the right of withdrawal. The seller has the right to withhold payment until he/she has received the goods from the buyer, or until the buyer has presented documentation that the goods have been sent back.
9. Delay and non-delivery - the buyer's rights and deadline for filing a claim
If the seller does not deliver the good or service, or delivers it too late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer May, according to the rules in Chapter 5 of the consumer purchase act, withhold the purchase price, demand fulfillment, terminate the agreement and/or
In the case of claims for breach of authority, the notification for reasons of evidence should be in writing (e.g. e-mail).
Fulfillment: the buyer can maintain the purchase and demand fulfillment from the seller. However, the buyer may not demand fulfillment if there is an obstacle that the seller cannot overcome, or if fulfillment will cause such a great disadvantage or cost to the seller that it is in material disproportion to the buyer's interest in the seller fulfilling. Should the difficulties fall away within a reasonable time, the buyer may still demand fulfillment.
Termination: if the seller does not deliver the good or service at the time of delivery, the buyer shall encourage the seller to deliver within a reasonable additional deadline for fulfillment. If the seller does not deliver the goods or service within the additional deadline, the buyer may cancel the purchase.
Compensation: the buyer may claim compensation for slight loss as a result of the delay. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller's control that could not reasonably have been taken into account at the time of the agreement, avoided, or overcome the consequences of.
10. Defect in the goods or service - the buyer's rights and warranty period
If there is a defect in the goods or service, the buyer must, within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she will invoke the defect. The buyer has always complained in time if it happens within 2 months from the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the goods or service. If the product or service is intended to last significantly longer than two years, the complaint period is five years.
If the good or service has a defect, and this is not due to the buyer or circumstances on the buyer's side, the buyer May, according to the rules in Chapter 6 of the consumer purchases act, withhold the purchase price, choose between correction and replacement, demand a price reduction, demand the agreement terminated and/or demand compensation from the seller.
Complaints to the seller should be made in writing.
Correction or replacement: the buyer can choose between claiming the defect corrected or delivery of equivalent goods or service. The seller may nevertheless oppose the buyer's claim if the execution of the claim is impossible or causes the seller unreasonable costs. Correction or replacement must be made within a reasonable time. In principle, the seller is not entitled to make more than two remedy attempts for the same defect.
Price reduction: the buyer may demand an appropriate price reduction if the good or service is not corrected or redelivered.
Cancellation: if the good or service has not been corrected or redelivered, the buyer may also cancel the purchase when the defect is not insignificant.
11. The seller's rights in the event of the buyer's default
If the buyer does not pay or fulfill the other obligations under the agreement or the law, and this is not due to the seller or circumstances on the seller's side, the seller May, according to the rules of the consumer purchase Act Chapter 9, withhold the goods, demand fulfillment of the agreement, demand the agreement terminated and claim compensation from the buyer. The seller may also, depending on the circumstances, charge interest for late payment, collection fees and a reasonable fee for unclaimed goods or services.
Fulfillment: the seller may maintain the purchase and require the buyer to pay the purchase price. If the goods or service are not delivered, the seller loses his right if he waits unreasonably long to make a claim.
Termination: the seller may terminate the agreement if there is a material breach of payment or other material breach on the part of the buyer. However, the seller cannot raise if the entire purchase price has been paid. If the seller stipulates a reasonable additional deadline for fulfillment and the buyer does not pay within this deadline, the seller may cancel the purchase.